Sporting Goods Store Support
What to Expect As An Agent
Respond to “Where is my order?” calls
Assisting customers with product questions
Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support
Tracking shipments
Gift Card/Loyalty Card support
Dispositioning all calls
Deliver first call resolution with white glove service
Capabilities of Top Performing Agents for this Program
- Deliver fluent written and verbal English
- Are confident in their ability to achieve metrics
- Build and maintain strong working relationships through exceptional communication
- Provide proven problem-solving capabilities to deliver practical solutions
- Type 25+ words per minute
- Demonstrate a working knowledge of a variety of sports and outdoor activities
- Have previous customer service experience within a call-handling environment
Equipment Requirements
*No Chromebooks or Mac systems are capable
- PC Requirements:
- Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
- 64 GB total Hard Drive or higher.
- 4 GB of RAM or better
- USB VoIP Headset.
- Windows 11
- Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
Available Hours
Monday- Friday 8:00 AM – 12:00 AM EST
Sunday – Saturday 8:00 AM – 12:00 AM EST
Client requests agents service 20 hours per week, 5 hours Sat and/or Sun
Starting Pay: $12.00 per hour