Medical Transportation Support
What to Expect As An Agent
- Assist members:
With transportation to and from appointments.
In resolving issues with previous appointments.
With a transportation recovery where a scheduled trip has failed.
With benefits eligibility.
- Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
- Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
- Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.
Capabilities of Top Performing Agents for this Program
Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
*No Chromebooks or Mac systems are capable
- PC Requirements:
- Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
- 64 GB total Hard Drive or higher.
- 4 GB of RAM or better
- USB VoIP Headset.
- Windows 11
- Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
Available Hours
Monday-Friday 7 am-8 pm EST
**No Weekends***
Client requests agents service 20 hours per week, 4 hours Monday
Starting Pay: $13.50 per hour