• Responding to general inquiries

• Describing the booking options

• Explain billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls or to other client-designated internal support departments or client account representatives

Capabilities of Top Performing Agents for this Program

• Outstanding problem-solving skills

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection