Energy Supplier Support
What to Expect As An Agent
Responding to general inquiries
Describing the booking options
Explaining billing process and options
Accepting and processing requests for information materials
Researching and resolving customer complaints
Billing clarification questions
Transferring calls to Client customer service when required
Additional services as mutually agreed upon by Client
Capabilities of Top Performing Agents for this Program
• Minimum 6 months formal telephone experience, preferably call center related
• Must be able to type 40 WPM or higher
• Must be self-directed and self-motivated
• Excellent written and verbal communication skills
• Strong listening skills
• Able to complete certification within 10 days or less
Equipment Requirements
*No Chromebooks or Mac systems are capable
- PC Requirements:
- Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
- 64 GB total Hard Drive or higher.
- 4 GB of RAM or better
- USB VoIP Headset.
- Windows 11
- Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
Available Hours
Monday- Friday 8:00 AM – 11:00 PM EST
Sunday – Saturday 9:00 AM – 9:00 PM EST
Client requests agents service 20 hours per week, 5 hours Sat and/or Sun
Starting Pay: $12.50 per hour